Q: How can I view the status of my order?

A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What is your Exchange Policy?

A: We accept foot wear and dress exchanges as far as they're unworn & in original box/tag. $20 will be charged for both way Domestic Exchanges. UPS Electronic Return Label will be mailed to the customer. As soon as we get the item back, we'll ship the wanted size/color. For International Orders, please, send the item back, we will send you a money request via Paypal for 2nd shipping. Please, no not tape the original box.

Q: What is your Return Policy?

A: 30 Day Money Back Guarantee for as far as they're unworn & in original box.  There are NO returns for HALLOWEEN COSTUMES, STOCKINGS, HOSIERY, LINGERIE and UNDERWEAR.

As soon as we received your item back, we will refund your payment excluding the shipping cost even item shipped for free.

Please, do not tape the original box. You must contact us for Return Authorization. We will provide you the return address. We have different warehouses and we do not accept returns in all locations.

Q: How fast do you ship?

A: All orders are processed immediately and shipped within the same day. However, due to the extreme popular demand, some items may not be readily available. These items will be shipped immediately when they are available in our warehouse. 

Q: Do you ship internationally?

A: YES, WE DO! All international order will be shipped by USPS Air Mail. It usually takes 7-10 business days to receive your order. Sometimes a little bit more. Just be patient.

Q: Do you have quantity discounts?

A: Some of our clothing line is by ORANGE CLUBWEAR. Please, feel free to contact us about our wholesale policy and prices.
We have also drop ship program for international retailers.

Q: How can I convert a man's shoe size to a lady's shoe size?

A: Shoes fit differently. Our best rule of thumb is a two size increase. A man's 8 converts to a woman's 10.

Q: Do you do gift wrap?

A: Yes, we do without any extra charge. Please, mention it on your payment.

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